How To Fix “SmartScreen Can’t be Reached” Issue


In an era dominated by internet use, ensuring a secure online environment is paramount. Microsoft’s SmartScreen filter aids in this endeavor by providing an extra layer of security.

However, you may occasionally encounter the “SmartScreen can’t be reached” error, a roadblock to smooth browsing.

In this guide, we dive deep into the causes behind this issue and provide step-by-step solutions to help you overcome this hurdle and enjoy a secure internet experience.

Causes to Fix “Smartscreen Can’t Be Reached” Error

Here are some of most common causes of “Smartscreen Can’t Be Reached” Error.

Network Connection Issues: An unstable or weak network connection can prevent SmartScreen from accessing the information it needs to function properly.

Firewall or Antivirus Interference: Firewalls and antivirus software, although meant to protect your system, can sometimes block SmartScreen.

Incorrect System Date & Time: Incorrectly set system date and time can cause connection issues with SmartScreen.

Solutions to Fix “Smartscreen Can’t Be Reached” Error

Here are some of the solutions to fix this error:

Solution 1. Check Your Internet Connection

Step 1: Test your network connection by attempting to load a website or online service.

Step 2: If the connection is slow or unstable, consider switching to a more stable network or restart your router.

Solution 2. Adjust Firewall or Antivirus Settings

Step 1: Check your firewall or antivirus settings to ensure they’re not blocking SmartScreen.

Step 2: Temporarily disable your firewall or antivirus and see if SmartScreen works. If it does, you’ll need to add SmartScreen as an exception in your firewall or antivirus settings.

Solution 3. Correct System Date & Time

Step 1: Open your system’s date & time settings.

Step 2: Enable “Set time automatically”. If it’s already enabled, try disabling and re-enabling it.


Encountering the “SmartScreen can’t be reached” error can be a barrier to a secure and seamless browsing experience. However, armed with knowledge about its potential causes and step-by-step solutions, you can tackle this issue effectively.

By checking your network connection, adjusting firewall or antivirus settings, and correcting system date & time, you can ensure SmartScreen operates without a hitch.

Frequently Asked Questions

Here are some of the frequently asked questions to this topic:

Q1: What is the purpose of the SmartScreen filter?

A1: The SmartScreen filter is a security feature provided by Microsoft. It helps protect your system against phishing sites, malicious software, and security threats that can occur when browsing the internet or downloading apps.

Q2: Is it safe to disable my firewall or antivirus software to fix the “SmartScreen can’t be reached” error?

A2: While it can help troubleshoot the issue, disabling your firewall or antivirus software should only be temporary. It’s crucial to re-enable these protections as soon as possible and consider adding SmartScreen as an exception in their settings.

Q3: Can the “SmartScreen can’t be reached” error expose my system to security risks?

A3: The error itself won’t expose your system to threats, but it can impair SmartScreen’s ability to warn you about potential threats. Until resolved, be extra cautious about the sites you visit and files you download.

Q4: Is the SmartScreen filter available on all browsers?

A4: SmartScreen is a feature of Microsoft and is integrated into Microsoft Edge and Internet Explorer. While other browsers have similar features, they may not utilize Microsoft’s SmartScreen filter.

Q5: Does correcting system date & time affect other aspects of my system?

A5: Ensuring the correct system date & time can improve the overall functionality of your system, including your ability to connect to the internet and access various services, not just SmartScreen.


Please enter your comment!
Please enter your name here