Fix “Fortnite Account Cannot Play on this Platform” Issue

Fortnite Account Cannot Play on this Platform

Fortnite is one of the most popular battle royale games, but its multi-platform functionality can sometimes result in error messages, such as “Fortnite account cannot play on this platform.”

These error messages can be incredibly frustrating for eager players ready to join the fray. This article will help you understand the causes of this issue and provide clear, step-by-step solutions to get you back in the game.

Fortnite Account Cannot Play on this Platform

Causes of ‘Fortnite Account Cannot Play on This Platform’ Issue

This issue often arises due to the cross-platform nature of Fortnite. The game allows players to use their Fortnite account across different platforms (PC, Xbox, PlayStation, Switch, etc.), but certain restrictions may cause issues.

For instance, an account used on PlayStation cannot be used on other platforms without being disassociated from the PlayStation Network first. This can lead to the error message “Fortnite account cannot play on this platform.”

Solutions to Fix ‘Fortnite Account Cannot Play on This Platform’ Issue

Follow these solutions to fix the error:

Solution 1: Verify Your Epic Games Account

Step 1: Open your web browser and go to the Epic Games website.

Step 2: Click on the ‘Sign in’ button on the top right of the website.

Step 3: Enter your login details to access your account.

Step 4: Once you’re in, check your account status.

Step 5: If your account is not verified, you will likely see a notification asking you to verify it.

Step 6: Click on the verification link and follow the instructions sent to your registered email address.

Solution 2: Unlink the Account

Step 1: While logged into your Epic Games account, navigate to the ‘Account’ section.

Step 2: Click on the ‘Connections’ tab.

Step 3: In the ‘Accounts’ section, you will see all the platforms your Fortnite account is connected to.

Step 4: Click on ‘Disconnect’ next to the platform that is causing the issue.

Step 5: You may be prompted to confirm this action. If so, confirm the disconnection.

Solution 3: Relink to Desired Platform

Step 1: After unlinking the problematic platform, you can now link your account to your preferred platform.

Step 2: Go back to the ‘Accounts’ section under the ‘Connections’ tab.

Step 3: Click on ‘Connect’ next to the platform you want to play on.

Step 4: Follow the prompts to complete the connection.

Solution 4: Update Game and System

Step 1: Make sure your Fortnite game is updated to the latest version. You can check this via your platform’s game library or the Epic Games Launcher.

Step 2: Also, ensure your system software (whether PC, PlayStation, Xbox, or Switch) is updated. You can usually check this in the system settings.

Step 3: If updates are available, download and install them, then try playing Fortnite again.

Solution 5: Contact Customer Support

Step 1: If none of the above solutions work, visit the Epic Games ‘Contact Us’ page.

Step 2: Fill out the form detailing your issue, including any steps you’ve already taken.

Step 3: Wait for a response from the Epic Games support team, who should be able to assist further.


Bearing in mind that the cross-platform nature of Fortnite can lead to specific errors, these steps should help you resolve the “Fortnite account cannot play on this platform” issue.

Remember, proper account management and keeping your software up to date can prevent such issues from arising. Happy gaming!


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