PhotoShop Couldn’t Complete Your Request

PhotoShop Couldn't Complete Your Request

The “Photoshop Couldn’t Complete Your Request” error is a common issue faced by Adobe Photoshop users. It can occur when performing various tasks, such as opening a file, saving, or applying certain effects.

This error message disrupts your workflow and prevents you from completing your desired actions in Photoshop.

In this detailed guide, we will delve into the causes of this error and provide you with step-by-step solutions to fix it, ensuring a smooth and uninterrupted Photoshop experience.

PhotoShop Couldn't Complete Your Request

Causes of the “Photoshop Couldn’t Complete Your Request” Error

Understanding the causes behind the “Photoshop Couldn’t Complete Your Request” error is crucial for effective troubleshooting. Here are some common reasons for this error:

Corrupted Photoshop Preferences: If the preferences file in Photoshop becomes corrupted or damaged, it can lead to this error. Preferences store settings and configurations specific to your Photoshop installation.

Insufficient Memory: Photoshop requires a significant amount of memory to perform resource-intensive tasks. If your system doesn’t have enough available memory, you may encounter this error.

Compatibility Issues: In some cases, outdated or incompatible graphics drivers, plugins, or third-party extensions can interfere with Photoshop’s functionality, triggering this error message.

Solutions to Fix the “Photoshop Couldn’t Complete Your Request” Error

Follow these step-by-step solutions to resolve the “Photoshop Couldn’t Complete Your Request” error and regain seamless functionality in Photoshop:

Solution 1: Reset Photoshop Preferences

Step 1: Close Photoshop if it’s open.

Step 2: Locate the Photoshop preferences file on your computer. The file name varies based on your operating system:

On Windows: Navigate to C:\Users\[Username]\AppData\Roaming\Adobe\Adobe Photoshop [Version]\Adobe Photoshop [Version] Settings\Adobe Photoshop [Version] Prefs.psp

On macOS: Go to ~/Library/Preferences/Adobe Photoshop [Version] Settings/Adobe Photoshop [Version] Prefs

Step 3: Rename the preferences file to something like “Adobe Photoshop [Version] Prefs.old” to back it up.

Step 4: Restart Photoshop. It will create a new preferences file with default settings.

Step 5: Test Photoshop to see if the error is resolved. If not, proceed to the next solution.

Solution 2: Allocate More Memory to Photoshop

Step 1: Close all other unnecessary applications to free up system memory.

Step 2: In Photoshop, go to the “Edit” menu and select “Preferences,” then choose “Performance.”

Step 3: Increase the value in the “Let Photoshop Use” section to allocate more memory. Be cautious not to allocate all available memory.

Step 4: Restart Photoshop and check if the error persists.

Solution 3: Update Graphics Drivers and Plugins

Step 1: Ensure that your graphics drivers are up to date. Visit the website of your graphics card manufacturer and download the latest drivers for your specific model.

Step 2: Disable any third-party plugins or extensions that you suspect may be causing conflicts. Remove or update them if necessary.

Solution 4: Reinstall Photoshop

Step 1: Uninstall Photoshop from your computer using the appropriate method for your operating system.

Step 2: Download the latest version of Adobe Photoshop from the official Adobe website.

Step 3: Install Photoshop using the downloaded installer.

Step 4: Launch Photoshop and check if the error is resolved.


The “Photoshop Couldn’t Complete Your Request” error can be a frustrating roadblock when working with Adobe Photoshop. By following the step-by-step solutions outlined in this guide, you can troubleshoot and resolve this error, allowing you to regain full functionality and enjoy a seamless experience in Photoshop.

Remember to try each solution in order and test Photoshop after applying each fix to determine if the error has been resolved.

By addressing the underlying causes, such as corrupted preferences, insufficient memory, or compatibility issues, you can ensure smooth and uninterrupted creative work in Photoshop.


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