At times, sending a simple text message can be fraught with unexpected errors. A prime example of this is “Error 97: SMS Origination Denied.”
If you’ve been troubled by this enigmatic issue, our comprehensive guide has you covered, offering step-by-step solutions to restore seamless communication.
In the digital era, text messaging has become a fundamental method of communication. However, issues like Error 97 can hinder this communication channel, leaving users confused and frustrated.
This error, while infrequent, can appear on various mobile carriers, primarily impacting outgoing text messages.
Causes of Error 97: SMS Origination Denied
Several factors can contribute to Error 97, each requiring a different solution. Here are the primary causes:
Network Congestion: High traffic on your mobile network can prevent messages from being sent.
Device Glitches: Software bugs or outdated software on your device can lead to this error.
Service Restriction: Some mobile carriers may restrict certain services, leading to the SMS origination error.
Incorrect SMSC Number: The Short Message Service Center (SMSC) number, responsible for sending/receiving messages, may be wrongly configured.
Solutions to Fix Error 97: SMS Origination Denied
Here are detailed, step-by-step solutions to troubleshoot Error 97:
Solution 1: Restart Your Device
Restarting your device can help clear any temporary glitches causing the error.
Step 1: Hold the power button on your device until the power menu appears.
Step 2: Tap on “Restart” or “Power Off”. If you choose “Power Off”, wait for a few seconds before turning your device back on.
Step 3: Try sending a message again to see if the error has been resolved.
Solution 2: Update Your Device
Keeping your device updated ensures any bugs or compatibility issues are resolved.
Step 1: Go to your device’s “Settings”.
Step 2: Scroll down and tap on “System Updates” or “Software Updates”.
Step 3: If an update is available, download and install it, then try sending a message.
Solution 3: Contact Your Service Provider
If the error persists, it could be due to restrictions on your mobile carrier’s side. Contacting your service provider’s customer support will help ascertain this.
Solution 4: Configure SMSC Number
Incorrectly configured SMSC numbers can cause Error 97. Here’s how to fix it:
Step 1: Open your device’s dialer.
Step 2: Type in *#*#4636#*#*. This will open a testing menu.
Step 3: Select “Phone Information”.
Step 4: Scroll down to “SMSC” and click on “Refresh”. This should automatically update the SMSC number.
Step 5: If the number doesn’t refresh, you’ll need to manually input the correct number. You can obtain this from your service provider.
Step 6: After entering the number, click on “Update”.
Conclusion
While Error 97: SMS Origination Denied can disrupt your ability to send text messages, understanding the causes and knowing how to apply the correct solutions can make a world of difference.
With the above steps, you should be able to rectify the issue and continue with uninterrupted communication.
Frequently Asked Questions (FAQs)
Here are some of the frequently asked questions to this error:
Q1: What is Error 97: SMS Origination Denied?
A: Error 97 is a common issue that affects outgoing text messages. It can occur due to several reasons such as network congestion, device glitches, service restrictions by your mobile carrier, or an incorrectly configured SMSC number.
Q2: How can I fix Error 97 on my device?
A: There are a few solutions you can try. You can restart your device, check for and apply any available system updates, contact your service provider for assistance, or configure your SMSC number correctly.
Q3: How can I configure the SMSC number on my device to fix Error 97?
A: To configure your SMSC number, open your device’s dialer and type *#*#4636#*#* to open a testing menu. Select “Phone Information”, then scroll down to “SMSC” and click on “Refresh”.
If the number doesn’t refresh, you may need to manually input the correct number obtained from your service provider, then click on “Update”.
Q4: Will updating my device’s software delete any of my personal data?
A: Typically, updating your device’s software will not erase your personal data. However, it’s always a good idea to back up your data before doing any system updates to avoid any potential data loss.
Q5: Why does Error 97 primarily impact outgoing text messages?
A: Error 97 is related to “SMS Origination”, which means the initiation of an SMS from your device. This is why the error typically affects outgoing messages rather than incoming ones.
