Disney Plus has rapidly become a mainstay in the streaming industry, offering an extensive catalog of movies and shows from Marvel, Pixar, Star Wars, and Disney. However, like all technology, it’s not immune to issues.
One such error is the “Protected Content License Error” that many Roku users have encountered. This article explains what this error means and provides detailed steps to resolve it.
What is the Disney Plus Protected Content License Error?
The “Protected Content License Error” is a common issue that Roku users encounter when trying to stream Disney Plus content.
This error typically arises due to licensing restrictions or problems with data caches. It may also be the result of poor network connectivity or outdated software.
Causes of Disney Plus Protected Content License Error
Several potential issues could trigger this error. The common culprits include:
Outdated Roku System: Roku device not updated to the latest system software can encounter this error.
Network Issues: A poor or unstable internet connection could interfere with streaming and licensing verifications, causing this error.
Disney Plus App Problems: The Disney Plus app on Roku could have glitches or issues that need fixing.
HDCP Error: This error often pops up due to issues with the High-bandwidth Digital Content Protection (HDCP) – a system used to protect digital content.
Solutions to Fix Disney Plus Protected Content License Error on Roku
Here’s a step-by-step guide to fix the “Protected Content License Error”:
Solution 1: Check Your Internet Connection
Step 1: First, check if other devices connected to your network can access the internet. If they can’t, it’s likely an issue with your connection.
Step 2: If you are using a wireless connection, try moving closer to the router or removing any potential obstacles between your Roku device and the router.
Step 3: Alternatively, run a speed test to check if your internet speed meets the minimum requirement for streaming Disney Plus, which is 5.0 Mbps for High Definition content.
Solution 2: Update Your Roku Device
Step 1: From your Roku’s home screen, navigate to the “Settings” menu using your Roku remote.
Step 2: Scroll down and select “System.”
Step 3: Next, choose “System Update.”
Step 4: Click on “Check Now” to prompt your Roku device to search for the latest software update.
Step 5: If an update is available, install it, and your Roku device will restart once the update is complete.
Solution 3: Power Cycle Your Roku Device
Step 1: Press the power button on your Roku device or simply unplug it from the power source.
Step 2: Wait for about 60 seconds. This allows your device to fully shut down and clear temporary caches.
Step 3: After a minute, plug the device back into the power source and turn it on.
Step 4: Wait for it to start up and check if the issue persists.
Solution 4: Reinstall the Disney Plus App
Step 1: From your Roku’s home screen, navigate to the Disney Plus app.
Step 2: Press the star (*) button on your Roku remote to open the options menu.
Step 3: From the options menu, select “Remove channel” and confirm your choice.
Step 4: After successfully removing the Disney Plus app, navigate to the Roku Channel Store.
Step 5: Search for Disney Plus in the Channel Store, select it, and choose “Add Channel” to reinstall the app.
Solution 5: Check HDMI Connection
Step 1: Ensure your HDMI cable is firmly plugged into both your Roku device and your TV.
Step 2: If you suspect the issue is related to HDCP, try switching to a different HDMI cable or use a different HDMI port on your TV.
Step 3: After changing the cable or port, check if the error persists.
By following these solutions step by step, you should be able to resolve the “Disney Plus Protected Content License Error” on your Roku device. If the problem persists, consider reaching out to Roku or Disney Plus customer service for further assistance.
Conclusion
While the “Disney Plus Protected Content License Error” on Roku can be frustrating, following these steps can help resolve the problem and get you back to streaming your favorite Disney Plus content. Happy streaming!
