Snapchat, the fun-filled social media app that revolutionized real-time photo chatting, has not been without its fair share of bugs and errors. Among these, the ‘We Could Not Find Matching Credentials’ Snapchat error has puzzled many users around the globe.
In this article, we will delve into this error, understand its causes, and offer step-by-step solutions to get you back on your snapping spree!
What is Snapchat?
Snapchat is a popular messaging app that allows users to exchange pictures and videos (known as snaps) that are meant to disappear after they’re viewed.
It’s a fun and innovative way to share moments with friends and family, with a plethora of additional features like filters, stories, and more.
But like any software, it sometimes faces issues, one of them being the ‘We Could Not Find Matching Credentials’ error.
Causes of ‘We Could Not Find Matching Credentials’ Snapchat Error
Identifying the root cause is the first step towards fixing the problem. The ‘We Could Not Find Matching Credentials’ error usually happens when:
Incorrect Login Details: The most common cause is entering the wrong username or password while logging in.
Network Connection Issues: Sometimes, a weak or unstable internet connection can interfere with the login process.
App Glitches or Bugs: If the app is not up to date, bugs and glitches may prevent you from logging in.
Solutions to Fix ‘We Could Not Find Matching Credentials’ Snapchat Error
Armed with the knowledge of what’s causing the problem, let’s dive into the solutions. Please follow these steps carefully to rectify the issue.
Solution 1: Verify Your Login Details
Incorrect login credentials are the most common cause of this error. To ensure that you have the right login details, follow these detailed steps:
Step 1: Make sure you have entered the correct username without any typographical errors. The username is case-sensitive, ensure to enter it as you did during sign-up.
Step 2: Ensure you have entered the correct password. Like the username, passwords are also case-sensitive.
Step 3: If you have forgotten your password, click on ‘Forgot your password?’ on the login screen.
Step 4: You’ll be given two options to reset your password: either via Email or SMS. Choose your preferred method.
Step 5: If you select Email, an email will be sent to your registered email address. Follow the link in the email and reset your password.
Step 6: If you select SMS, a verification code will be sent to your registered mobile number. Enter the verification code in Snapchat and proceed to reset your password.
Solution 2: Check Your Internet Connection
An unstable or weak internet connection can also cause this error. Here are the detailed steps to ensure your internet connection is working fine:
Step 1: If you’re using Wi-Fi, check if other devices connected to the same network are able to access the internet.
Step 2: Try opening different websites or apps to see if your internet connection is working.
Step 3: If you’re using mobile data, try switching to Wi-Fi or vice versa.
Step 4: Restart your router or modem if your internet connection is still unstable.
Solution 3: Update the App
Snapchat updates usually come with bug fixes and improvements that can resolve issues like this. Here’s how to update Snapchat:
Step 1: Open the Google Play Store or Apple App Store depending on your device.
Step 2: Search for ‘Snapchat’ in the search bar.
Step 3: If you see the ‘Update’ button, tap on it to update the app.
Step 4: Wait for the update to finish and then try logging in again.
Solution 4: Reinstall the App
If all else fails, reinstalling the app might be the final resolution. Here are the steps:
Step 1: Long press the Snapchat app icon on your device until a menu appears.
Step 2: Tap on ‘Uninstall’ and confirm the action.
Step 3: Once the app is uninstalled, go back to the Google Play Store or Apple App Store.
Step 4: Search for ‘Snapchat’ and tap on ‘Install’.
Step 5: After the installation is complete, try logging in with your credentials.
While the ‘We Could Not Find Matching Credentials’ Snapchat error can be a hassle, it’s often easily fixable. By following the detailed solutions provided, you should be able to regain access to your Snapchat account in no time.
Remember, maintaining a secure and stable internet connection, keeping your app updated, and using the correct login details can prevent such issues from happening. Now, snap on!